Support

How can we help?

Blocks is made by one person, and that same person answers the email. Write any time.

support@timeblocks.io

Bugs, questions, subscription trouble, feature ideas, or just to say what you would change. Expect a reply within two business days.

Write to us

Report a bug

Tell us what happened, what you expected, and how to see it again.

Start a bug report

Request a feature

Blocks is young. What you ask for genuinely shapes what gets built next.

Send an idea

Privacy questions

Anything about what Blocks does and does not do with your data.

Read the policy

What to include in a bug report

The more of this you can give us, the faster it gets fixed:

  • Your iPhone model and iOS version, and your Apple Watch model if it was involved
  • The Blocks version, from the About section at the bottom of the Library tab
  • What you did, what you expected, and what happened instead
  • A screenshot or screen recording, if the problem is something you can see

Please do not send anything you would rather keep private. Blocks has no diagnostic upload and we never ask for your data — a description is almost always enough.

Answers

Getting started

How do I start tracking?

Open the Today tab and choose an activity to start your first block. Blocks keeps counting while you use other apps, so you can put your phone down. Stop it from Today, from your Apple Watch, from a widget, or from the Live Activity on your Lock Screen.

What is the difference between a category, an activity and a branch?

A category is a broad area of life — Business, Creative, Social, Personal, Health & Wellness are built in, and you can edit or add your own. An activity is the thing you actually time inside a category. A branch is a subdivision of an activity, for when one activity covers several distinct efforts and you want their goals tracked separately.

How many activities can I have?

Five active activities on the free plan, with every other feature included. Blocks Unlimited removes the limit for $2.99 a month. Archived activities do not count toward the five.

Timers

Can I run several timers at once?

Yes. Blocks runs concurrent timers and keeps one focused block, which is the one your Live Activity, widgets and complications display. Tap another running block to move the focus to it.

Does paused time count?

No. Every paused span is excluded from every total, on iPhone, on Apple Watch, in widgets and in charts. Pause and resume are available in all of those places.

I forgot to start a timer. Can I add the time afterwards?

Yes — add a manual entry with its own start and end. You can also correct an existing session's times, reassign it to a different activity, and undo a deletion.

What happens if I start the same activity twice?

Blocks recognises it and does not create a duplicate running session. Commands from your Apple Watch and from widgets are idempotent for the same reason, so a tap that arrives twice never double-counts.

Budget and Insights

What is discretionary time?

Your own estimate of the hours in a week you can genuinely choose how to spend — after sleep, work you cannot move, and everything else already spoken for. Blocks uses it as a benchmark for Insights, not as a schedule. It never books anything for you.

Why do the Budget donut and the Insights donut disagree?

Because they are answering different questions. Budget shows how you allocated your week. Insights shows where your time actually went, from tracked sessions. The gap between them is the whole point of the app.

How are overlapping activities counted?

Once. When Insights compares your tracking to the real hours in your week, overlapping blocks are counted a single time, so two concurrent timers cannot make a week look longer than it was.

How do I set up Scrolling insights?

Open Library › Settings › Scrolling, grant individual Screen Time access, and choose the apps, categories or sites you want included. Blocks never sees their names outside Apple's protected picker, never blocks anything, and never uploads Screen Time data. Exact history is rendered privately by Apple; Blocks also keeps on-device milestones for comparisons and daily goals.

Apple Watch, widgets and Live Activities

Does the watch app work without my iPhone nearby?

Yes. The watch app browses your activities and runs timers offline, then reconciles with your iPhone when they are back in range. Commands are idempotent, so nothing is duplicated or lost in the process.

My widget or complication is not updating.

Open Blocks once so the widget can refresh from the shared database, then check that the widget is the Blocks widget rather than a placeholder. If it is still stale, remove the widget and add it again. On Apple Watch, make sure the Blocks complication is on the active watch face.

If a widget says it cannot reach shared storage, reinstalling Blocks re-establishes the App Group container that the app, the widgets and the watch app share.

Can I hide the activity name on my Lock Screen?

Yes. The Live Activity has a privacy mode that conceals the activity name while still showing the running time.

What does the Control Center toggle do?

It starts or stops the last block you tracked, without opening the app. Add it from the Control Center editor.

Apple Health

What does Blocks read from Health, and what does it write?

It reads workout durations and sleep analysis. It writes nothing — Blocks never requests write permission at all. Everything derived from Health stays on your device, and Blocks never uploads or synchronizes any of it. The single exception is one you control: Export Time Data has an optional switch, off by default, to include your nightly sleep in the CSV you share.

How do I connect a workout type to one of my activities?

In the app's Health settings, map a workout type to the activity it belongs to. Where no mapping exists, Blocks can fall back to your Exercise time.

I use Oura. Which sleep data does Blocks use?

When several sources write sleep to Health, Blocks prefers an Oura source automatically, since it is usually the more accurate one. You can choose a different source yourself.

How do I turn Health access off?

Settings › Privacy & Security › Health › Blocks, or the Sharing tab of the Health app. Blocks stops reading immediately, and works fine without it.

Blocks Unlimited

How do I cancel?

Subscriptions are managed by Apple, not by us. Go to Settings › your name › Subscriptions on your iPhone, or to apps.apple.com/account/subscriptions. Cancel at least 24 hours before the period ends to avoid the next charge; you keep Unlimited until the period runs out.

I bought Unlimited but the app does not see it.

Tap Restore Purchases on the Blocks Unlimited screen while signed in with the Apple Account that made the purchase. If it still does not appear, write to us with the date of purchase and we will help you work out what happened.

Can I get a refund?

Refunds are handled by Apple, at Apple's discretion — we cannot issue one. Request it at reportaproblem.apple.com. If something did not work as described, tell us too; we would rather fix it than have you ask for money back.

What happens to my data if I stop subscribing?

Nothing is hidden or deleted. All of your activities and history stay exactly as they are — Blocks only stops you adding or restoring another activity while more than five are active.

Your data

How do I move Blocks to a new iPhone?

Restore the new phone from an encrypted iCloud or computer backup of the old one — your Blocks database comes with it. Blocks has no cloud sync and no account-based restore, so without a device backup the data cannot be recovered.

How do I delete everything?

Delete individual sessions and activities in the Library, or delete Blocks from your iPhone to remove its entire on-device database, including the companion watch app's copy. Nothing you track was uploaded. If you opted into anonymous usage counts, switch analytics off in Library › Settings › Analytics before deleting the app; that stops collection, queues deletion under the random install ID, and retries later if you are offline.

Can you look at my data to help debug something?

We cannot — and that is by design. There is no diagnostic upload, no crash reporter and no way for us to reach your device or see anything you have tracked. The anonymous usage counts Blocks sends are totals with no names in them, and are no use for debugging. Describe what you are seeing and we will work it out from there.

Still stuck? Email support@timeblocks.io.